USC Alumni Google Photos Compliance Instructions

To be in compliance with @alumni.usc.edu storage standards, as of March 1, 2023, G-suite features such as Google Drive, Photos and Keep were turned off for all @alumni.usc.edu accounts and all Drive data was permanently deleted. Unfortunately, Google does not allow administrators to delete Photos without fully deleting the account.


How do I download/transfer my Google Photos?

We encourage you to use Google Takeout to download/transfer your photos. Here’s a helpful step-by-step article on how to use the Google Takeout tool.

For additional assistance, please refer to Google’s photo removal instructions help page.


How do I delete Photos in large batches?

  1. Hold down the Shift key.
  2. Click the circle at the top left of the last photo in the sequence (all photos should be highlighted).
  3. Hit the Delete button.
  4. Go to the Trash folder and delete all photos.


What if I don’t see any photos in my account?

  1. Check for Archived Photos: 
    • Check Archive Folder in Google Photos: To access the Archive folder in Google Photos, please visit https://photos.google.com/settings.
    • If you are using a smartphone: Follow these steps:
      Step 1: Go to your device’s Settings.
      Step 2: Navigate to the ‘Apps’ or ‘Applications’ section and select ‘Photos.’
      Step 3: Access the ‘Storage’ menu and choose ‘Manage Space.’
      Step 4: Please verify any commands if prompted.
      Step 5: Delete App Data.
  2. Check for Unsupported Videos: 
  3. Shared Albums: You may have shared albums with others in your Google Photos accounts. These shared albums can occupy storage, even if the you don’t have any photos in your personal library. Please check if you have shared albums and delete them if they’re no longer needed.

  4. Google Photos Trash: Make sure to check the “Trash” or “Bin” in their Google Photos and Google Drive. You may have deleted photos, and these photos might still be in the trash, occupying storage. 

  5. Shared with Me: If other users have shared photos or albums with you, they might be stored in the “Shared with me” section, and this can consume storage space. Please check this section and remove any shared content.

  6. Third-Party Apps: You may be using third-party apps that automatically sync photos or videos to your Google account. These can also consume storage. Please check and revoke access to any apps that are no longer needed.

  7. App Data: Some apps save data, including media, to a user’s Google account. Check if there are apps that may be saving media content.

  8. Deleted Photos Recovery: It’s possible that you’ve deleted photos in the past, but Google Photos has a “Recently Deleted” section that retains deleted photos for up to 60 days before permanent deletion. If you’ve deleted photos recently, they may still be in this section. Be sure to permanently delete them.

  9. Archive Feature: Google Photos has an archive feature where users can store photos privately without them appearing in their main library. Please check if they have any photos archived.

If you have additional questions, please contact alumni@usc.edu.