Frequently Asked Questions

Tommy Trojan statue with students walking on the plaza

Why can’t I log-in?
Please note that your past credentials will not work on the relaunched FightOnline platform.

If you currently have an email on file with the USC Alumni Association, in the coming weeks you will be receiving an email from alumni@usc.edu with a registration password reset link; follow the instructions to complete your registration. Here’s an example of the email:

If you do not have an email address on file, you may complete a FightOnline Registration Request to request access. Thank you for your patience.

I forgot my password.
For security reasons, the USC Alumni Association does not keep passwords on file. To reset your password, click the Forgot Password link on the FightOnline Login Page and follow the instructions on the page. Please note, only users who have previously received a FightOnline registration invitation may request a password reset.

Why can’t I register using my Facebook or LinkedIn Accounts?
In order to register using your social media accounts, the email used as your FightOnline username must match the email associated with those accounts. Please note, only users who have previously received a FightOnline registration invitation will be able to login via these accounts.

How do I find my Alumni ID?
Your eight-digit alumni ID number begins with a zero (i.e., 01234567) and can be found on the following: your alumni membership card, the mailing label of your personal copy of USC Trojan Family Magazine or in My Profile under the “Bio Details” tab.

If you need help finding your alumni ID, please email alumni@usc.edu.

How do I view and edit fields in My Profile?
Login to your account and navigate to My Profile to view your Bio Details, Contact Information, Communication Preferences, Involvements and Degree Information. To make changes, select the ‘Edit’ button on the top right corner of each page. When finished, click the ‘Apply Changes’ button to save.

How do I edit my profile photo?
Login to your account and navigate to My Profile. At the top of the page, click the blue photo icon to edit your profile picture. Click the “Upload Files” button to select a photo from your desktop for upload (please note that photos should be under 1 mb and proportionally square). Once selected, press the “Upload Attachment” button to make it your new profile photo.

How do I change my physical address or other information with USC?
Login to your account and click on the “Contact” tab in My Profile to change your address or other information.

How do I manage my communication preferences with the Alumni Association?
Login to your account and then click on the “Communication Preferences” tab in My Profile to modify your preferences. To manage your email preferences, select the “Manage Subscription Preferences” link at the bottom of any USC Alumni Association email. Please note: This does not affect the communication you receive from other University departments.

How do I find a former USC classmate(s)
Login to your account, then navigate to the “Contact Search” engine in the Directory tab. Do a simple search by entering the criteria suggested or toggle “Advanced Search” on for a more detailed search by class year, major, etc.

Please note that while you are able to view your certificates within your profile, you are not able to search by certificate in the Directory.

Why can’t I message a fellow alum through the Directory? 
Please note that messaging is only available if the alum you’re trying to message has also created a FightOnline profile.

The Communities tab in FightOnline is a space where USC Alumni can connect with, learn from and support their fellow Trojans. While there are currently no public groups available for joining, many more groups will be launching in the near future. We appreciate your patience. 

How can I join a group?
To join a group, simply select the group you’d like a join and press the ‘+ Join Group’ button at the top of the page. While you can automatically join any public group, if a group is private you will need to request access and be granted access by the group’s moderator.

How do I post in a group?
Enter a message or update in the text box at the top of your feed and click ‘Share’. Users can post updates, attach a file or a link, publish a poll, or ask a question.

What are my notification preferences?
The Communities portal will send you periodic updates on what is happening in each of your groups. You can configure your own email notification settings and control the number of notifications you receive directly within each group.

What are group topics?
Topics organize posts and threads within groups based on their subject matter. Click a topic to view other posts on that same subject. For example, clicking the #Football topic will show you more football posts across multiple groups. Be sure to tag each of your posts with a topic so that other alumni can find it and join the conversation!

Where can I find more information on each group?
The ‘Details’ tab within each group provides a description of the group’s purpose as well as information on popular topics and helpful resources such as rules.

How can I find all of the members of a group?
You can find each member of a group listed under ‘Members’ on the ‘Related’ tab.

Why can’t I see any posts in my feed?
If your feed is empty, you may have a filter on your feed that is hiding old posts. Be sure to check your filter settings and confirm that you are viewing ‘All Updates’.

How do I leave a group?
When viewing a group feed, you can opt to leave the group by hovering over the ‘Member’ button on the top right of the page. A ‘Leave Group’ button will appear, click it to remove yourself as a member.

What happens to my @usc.edu student email account after graduation?
Typically, your @usc.edu student account will be disabled six (6) months following your conferred degree date. Please contact the USC ITS department at (213) 740-5555 or at consult@usc.edu for additional information

How do I sign up for an alumni email account?
In order to receive an @alumni.usc.edu Gmail account you must first register using the FightOnline Alumni Portal. Once logged in, navigate to the “My Alumni Email” tab in My Profile to activate your alumni email.

Where do I check my alumni email?
Please visit www.google.com and then click on “Gmail.” Your username is your full @alumni.usc.edu email address.

How do I reset my @alumni.usc.edu password?
If you do not have 2-Step Verification enabled, please email USC Alumni Association Member Services to have your password reset. For security reasons, include your full name, date of birth, degree information, and @alumni.usc.edu email address.

Can I set up my @alumni.usc.edu Gmail account to forward my emails?
Yes, Gmail provides this feature. To forward your @alumni.usc.edu Gmail account, please follow the instructions on the Gmail help page.

How do I send emails from a different address or alias?
Gmail provides this feature. Click here for more information.

How can I access all of the regular Gmail features?
The university has purchased a specific set of features offered by Google for the @alumni.usc.edu Gmail accounts. We are not able to offer access to additional features.

Does my alumni Gmail account include access to Google Drive?
Yes, you have lifetime access to the Google Drive account associated with your @alumni.usc.edu address.

Does the @alumni.usc.edu email account have a storage limit?
No, there is no storage limit.

What benefits come with my USC Alumni Association membership card?
All degreed alumni receive a variety of benefits ranging from discounts at on-campus eateries to library privileges. For details, and a description of all benefits, click here.

How do I obtain my USC Alumni Association membership card?

Recent graduates: This summer, you will receive an email inviting you to create an alumni profile on the Fight Online platform. Doing so will give you immediate access to your digital membership card. Any 2020 graduate who logs into the platform will also be mailed a physical card to the preferred address listed on their profile.

All other Alumni: If you would like to request a physical membership card, please login to your profile (first-time users must register with a valid email address). Click on the “Name & Bio” and “Contact Information” tabs to verify that your name and address are correct, and then click on “Membership Card Request.” If the field says “Yes”, you have previously requested a card and must email the USC Alumni Association Membership Services Department for a replacement. Please note: the first two membership cards are free and after that, there is a $25.00 service charge.

Due to COVID-19, the USC Alumni Association office is closed. As a result, card requests received during this period will mail when the campus re-opens.

What career benefits are available to alumni?
Career benefits include free access to connectSC job listings, one complimentary counseling session with the USC Career Center, career webinars, events and more. For more information, visit our Career Services page.

How do I gain access to the USC Libraries?
To use the library in person, you must go to the Doheny Library circulation desk to get a barcode placed on the back of your USC Alumni Association membership card. You will also need your physical card to check out books from USC Libraries. If you do not have a copy of your physical membership card, you can request one in the ‘My Alumni Card’ tab of your FightOnline profile (please allow 3-5 business days for your request to be processed and your card shipped). Note: Your membership card does not allow access to the Dentistry, Law or Health Sciences Libraries.

Can alumni obtain remote access to the online libraries?
Remote access to digital resources such as JSTOR, ProQuest, Project MUSE, Lexis Nexis, etc. is restricted to current students. Degreed alumni do have on-campus library privileges as well as borrowing privileges.

Do you offer insurance for alumni?
Yes. Visit our Special Offers page for more details.

How do I become a member of the USC Alumni Association?
If you earned a degree from USC, congratulations! You are automatically a member of the USC Alumni Association and there are no dues or renewal fees.

What are the official online networking platforms of the USC Alumni Association?
In addition to our various social media channels, we are proud to provide two online communities where USC alumni can build connections with fellow Trojans – the FightOnline and Trojan Network platforms.

While these are the only official platforms affiliated with the USC Alumni Association, some USC schools host additional resources for connecting with alumni.

Please note that any invitation to join an official USC platform should come from a @usc.edu email address.

What are the benefits of the USC Alumni Association?
Please visit our Alumni Benefits page for a complete list of benefits, including career benefits, online resources and on-campus discounts, as well as special offers exclusively for USC alumni.

How do I connect with alumni in my community?
From networking to socializing…there are so many reasons to connect with Trojans near you — and so many ways. Visit our Alumni Near You page to explore the various ways you can connect with the powerful USC Alumni network, no matter where you are in the world.

How do I submit a class note?
Class Notes are submitted through USC Trojan Family Magazine. Click here for more information.

How do I order a transcript or diploma?
USC’s Office of Academic Records and Registrar manages all transcript and diploma requests. Click here for more information.

As an alum, how do I purchase season or individual football tickets?
Visit the USC Ticket Office.

What department can I contact to get information on Cardinal and Gold?
Contact the Athletic Department at (213) 740-4155.

Where can I find out more information about USC Associates?
Contact USC Associates at (213) 740-8722 or visit them online here

I have a question regarding USC Trojan Family Magazine. How do I contact the magazine?
Visit the USC Trojan Family Magazine Contact Us page.