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Frequently Asked Questions

Alumni Email

Losing Access to Your Student Email (@usc.edu)

All @usc.edu accounts are provided and managed by the office of USC Information Technology Services and the USC Alumni Association has no administrative authority over @usc.edu email accounts or USC NetID accounts. If you have received notice of account closure and need assistance, please contact USC ITS at 213-740-5555 or consult@usc.edu.

USC alumni are able to request access to an @alumni.usc.edu Gmail account following their degree conferral. You can request yours by accessing the ‘My Alumni Email’ tab in FightOnline or by completing a help request.

Please note: Alumni Gmail accounts cannot support student account transfers due to storage limitations. Please visit Google Support for assistance on migrating data from your student email to an alternate, non-USC Gmail or setting up email forwarding using POP/IMAP settings.

What happens to my @usc.edu student email account after graduation?

What is the alumni email benefit?

What are the requirements to maintain my alumni email benefit?

What is an @alumni.usc.edu Gmail account?

How do I sign up for an @alumni.usc.edu Gmail account?

How do I log in to my @alumni.usc.edu Gmail account?

I am locked out of my @alumni.usc.edu email account.

Why is 2-Step Verification required for my @alumni.usc.edu Gmail account?

How do I activate 2-Step Verification for my @alumni.usc.edu Gmail account?

How do I reset my @alumni.usc.edu Gmail account password?

Can I set up my @alumni.usc.edu Gmail account to forward my emails?

Can I migrate my email data from my @usc.edu email to my new @alumni.usc.edu Gmail?

How do I send emails from a different address or alias?

How are alumni Gmail accounts handled for deceased alumni?

Campus Access

How can I access campus?

What if I am attending an event?

How do I enter campus?

Contact Preferences

How do I update my contact information with USC?

How do I manage my communication preferences with the Alumni Association?

How do I start/stop receiving the Trojan Family Magazine?

Why am I receiving mail and emails about insurance offers, credit cards, and other products and offers for USC Alumni?

Does the USC Alumni Association share or sell my information? 

Events

Who can attend USC Alumni Association Events?

How do I find events?

I am having trouble with my registration.

Can I host an event for the USC Alumni Association?

Why should I register for events through my FightOnline profile?

FightOnline

What is the FightOnline alumni portal?

How do I register for FightOnline?

Why can’t I log in using my Facebook or LinkedIn Accounts?

How do I find my Alumni ID?

I forgot my username.

I forgot my password.

My FightOnline invitation link has expired.

Why should I register for events through my FightOnline profile?

How do I view and edit fields in My Profile?

How do I edit my profile photo?

How do I change my physical address or other information with USC?

How do I find a former USC classmate(s)?

Why can’t I message a fellow alum through the Directory?

FightOnline Communities

How can I join a group?

How do I post in a group?

What are my notification preferences?

What are group topics?

Where can I find more information on each group?

How can I find all of the members of a group?

Why can’t I see any posts in my feed?

How do I leave a group?

Membership Card

How do I obtain my USC Alumni Association membership card?

What benefits come with my USC Alumni Association membership card?

How will my name be displayed on my membership card?

How will my degree year be displayed on my membership card?

How do I replace my digital card?

How do I download my digital card to my mobile wallet?

USC Alumni Association Membership & Benefits

How do I become a member of the USC Alumni Association?

How do I show proof of my alumni association membership?

What are the benefits of the USC Alumni Association?

What are the requirements to maintain access to my Digital Alumni Benefits?

What are the official online networking platforms of the USC Alumni Association?

What career benefits are available to alumni?

How do I order a transcript or diploma?

Where can I find out more information about USC Associates?

My business or organization is interested in partnering with the USCAA as a sponsor, where can I find more information about USC Business Partnerships?

How do I connect with alumni in my community?

As an alum, how do I purchase season or individual football tickets?

How can I access USC Libraries or check out books?

Can alumni obtain remote access to the online libraries?

How do I submit a Trojan Family Magazine Class Note?